PRIVACY POLICY

1. INFORMATION WE COLLECT

When you interact with our website, we may collect certain personal and non-personal information to provide better medical assistance, appointment coordination, diagnostic communication, and website functionality.

2. HOW WE USE YOUR INFORMATION

The information collected through our website is used strictly for healthcare communication, clinic administration, service support, and website improvement purposes.

We may use your information to:

• Schedule or coordinate appointment requests
• Respond to patient inquiries and medical service requests
• Communicate regarding pathology services or report collection
• Contact patients for appointment confirmation, rescheduling, or follow-up assistance
• Improve our medical services and website functionality
• Maintain internal patient communication records
• Send important clinic notifications, healthcare updates, or service-related messages when necessary
• Ensure website safety, fraud prevention, and technical monitoring
• Comply with applicable legal or medical obligations

3. CONFIDENTIALITY OF HEALTH-RELATED INFORMATION

We understand that medical and health-related information is sensitive in nature.

Any health-related details voluntarily submitted by users through our appointment forms, inquiry forms, WhatsApp communication, or digital consultation requests are treated with professional confidentiality.

Such information is accessed only by authorized clinic personnel for:

• patient communication,
• consultation coordination,
• pathology assistance,
• and healthcare support.

4. DATA SHARING AND DISCLOSURE POLICY

We value patient privacy and do not sell, rent, trade, or commercially distribute your personal information to outside parties.

However, your information may be shared only in the following limited situations:

5. DATA SECURITY AND PROTECTION

We are committed to maintaining reasonable administrative, technical, and digital safeguards to protect your personal information from:

• unauthorized access,
• misuse,
• alteration,
• accidental disclosure,
• loss,
• or cyber threats.

Our website systems, contact databases, and communication records are maintained using appropriate security measures.

6. COOKIES AND WEBSITE TRACKING TECHNOLOGIES

Our website may use cookies or similar technologies to:

• improve browsing performance,
• remember user preferences,
• analyze website traffic,
• and optimize visitor experience.

Cookies do not usually identify a patient personally unless voluntarily linked through submitted information.

7. THIRD-PARTY COMMUNICATION CHANNELS

For patient convenience, our website may provide communication links through:

• WhatsApp
• Telephone Call Buttons
• Email Links
• Google Maps
• Social Media Platforms

When a user chooses to communicate through these third-party platforms, the privacy policies and data practices of those respective platforms may also apply.

8. DATA RETENTION POLICY

We retain submitted user information only for as long as reasonably necessary to:

• respond to medical inquiries,
• maintain appointment communication,
• preserve service records,
• comply with operational obligations,
• and maintain lawful clinic documentation where applicable.

9. PATIENT CONSENT

By submitting any form, booking request, inquiry, or contact message on this website, you confirm that:

• the information provided is true to the best of your knowledge,
• you voluntarily consent to share this information with KPT Clinic & KPT Lab,
• and you authorize us to contact you regarding the requested medical or service communication.

10. CHILDREN'S PRIVACY

This website is not intentionally designed to collect personal information directly from children without parental or guardian involvement.

11. CHANGES TO THIS PRIVACY POLICY

KPT Clinic & KPT Lab reserves the right to update, modify, or revise this Privacy Policy at any time in accordance with service changes, website updates, or legal requirements.

Updated versions will be published on this page with the revised effective date.

12. CONTACT FOR PRIVACY CONCERNS

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact:

We will make reasonable efforts to address privacy-related concerns promptly.

CONSENT STATEMENT

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.